Privacy Policy for Viveture

Effective: September 1, 2025

This Privacy Policy ("Privacy Policy") describes how Viveture, Inc. and its subsidiaries and affiliates ("Viveture" "us," "we," or "our") may collect, use, and share your personal information in connection with our website at www.viveture.com and any other websites we own and operate that link to this Privacy Policy (collectively, the "Site") together with our products, services, social media pages, events, emails, and other electronic communications (collectively, the "Services"), and the choices you have with respect to your personal information. Viveture, Inc. is based in the United States.

Viveture is based in the United States, but where Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("General Data Protection Regulation" or "GDPR") applies under the provisions of Article 3(1) of the GDPR, we ensure compliance with all the principles and provisions of the GDPR.

Where we act as a processor for our customers and we process personal data of data subjects in the EEA and UK, we will ensure compliance with the GDPR and other applicable EU data protection laws.

Viveture reserves the right, at any time, to modify this Privacy Policy. If we modify how we collect, use, or share personal information, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as sending you an email notification). In all cases, your continued use of the Service following the posting or other notification of changes constitutes your acknowledgment of such changes. Please review this Privacy Policy periodically to keep up to date on our most current policies and practices.

Background Check Provider (Mandatory). All Pet Sitters must complete background checks before being approved for the platform. We share Pet Sitter information (email) with Sterling Infosystems, Inc., our third-party background check provider. Sterling processes this information in accordance with its privacy policy and the Fair Credit Reporting Act (FCRA). Viveture can access detailed background check reports. All reports are stored within Sterling's ecosystem. Background checks are paid for directly by Pet Sitters to Sterling; Viveture does not process these payments.

COLLECTION OF PERSONAL INFORMATION

Personal Information You Provide. We collect personal information when you provide it to us, which may include the following:

• Contact information, such as first and last name, email address, phone number, and mailing address, name of your pet(s), and the name and address of the sitter's company if the sitter has incorporated a pet sitting business.
• Account information, such as information you provide during registration or agreement submission, records of products and services you have purchased from us, and other details about your use of the Service.
• Payment information, Viveture does not take any credit card information. Only when a subscription becomes active will Viveture use Apple in-app purchase system, Google in-app purchase system, and/or Stripe to charge for the subscription payment to continue to use the app. We may also store your billing address to calculate any sales tax due in the United States, to maintain records that may be used for investigations of potentially fraudulent credit card transactions, and to print on your invoices. We may collect commercial information such as your purchase history, including records of products or services you have purchased, provided, returned, or are considering purchasing from us.
• Preferences, such as any marketing or communications preferences.
• Survey responses, such as the information you provide in response to our surveys or questionnaires.
• Communications, such as the information associated with your requests or inquiries, including for support, assistance, or order information, and any feedback you provide when you communicate with us. We and our service providers may also record or monitor any call or chat you have with us for quality control or training purposes, or to enforce our rights.

Personal Information from Third Parties. We may obtain personal information about you from third parties, such as social media platforms and other public sources, third parties that help us advertise our services and find new customers, joint marketing partners, event co-sponsors, and other third parties.

Personal Information Collected Automatically. We, our service providers, and our advertising partners may automatically log information about you, your computer or mobile device, and your activity over time on our Service and other sites and online services, such as:

• Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, the website you visited before browsing to our website, and general location information such as city, state, or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.

Like many online services, we may use the following technologies to facilitate some of our automatic data collection:

• Cookies, which are text files that websites store on a visitor's device to uniquely identify the visitor's browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.
• Web beacons, also known as pixel tags or clear GIFs, which are typically used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked, typically to compile statistics about usage of websites and the success of marketing campaigns.
• Local storage, which is used to save data on a visitor's device. We may use data from local storage to, for example, turn on web navigation, store multimedia preferences, customize what we show you based on your past interactions with our Service, and remember your preferences.
• Session-replay technologies, which are third-party software programs that we may use on the Site to record a video replay of user's interactions with the Site. The video replay may include users' clicks, mouse movements, scrolls, mobile app touches, typing, and other activity taken during the session. We use these replays for research and development purposes, such as to help us troubleshoot problems with the Site, understand how users interact with and use the Site, and identify areas for improvement.

Referrals. Customers and other users of the Service may have the opportunity to refer friends, colleagues, or other contacts to us and share their contact information with us. Please do not refer someone to us or share their contact information with us unless you have their permission to do so.

USE OF PERSONAL INFORMATION

Viveture uses personal information for the purposes set forth below and as otherwise described in this Privacy Policy or at the time of collection.

We do not rent or sell your Personal Information in personally identifiable form to anyone, provided certain Personal Information may be transferred in connection with business transfers, as described below. We may share your Personal Information with third parties as described below.

To Provide the Service. We may use personal information to provide our Services and to operate our business. For example, we use personal information to:

• process your transactions, including granting access to our online products and technology;
• establish, manage, monitor, and maintain your account;
• improve and personalize your experience on or with the Service;
• verify your identity or determine your eligibility for offers or promotions;
• communicate with you, including providing notices about your account or transaction (e.g., confirmations, technical notices, updates, and security alerts) and responding to any of your requests, feedback, or questions;
• contact you by phone, email, or other form of communication;
• provide any contests, surveys, sweepstakes, or other promotions you participate in;
• provide maintenance and support; and
• fulfill any other purpose for which you provide personal information.

Research and Development. We may use your personal information for research and development purposes, including studying and improving the services and our business, understanding and analyzing our users' usage trends and preferences, and developing new features, functionality, products, and services. As part of these activities, we may create aggregated, de-identified, or other anonymous data from the personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes.

Direct Marketing. We may send you Viveture-related or other direct marketing communications as permitted by law, including materials, updates, information, special offers, and promotional material from us and our business partners. You may opt-out of our marketing communications as described in the "YOUR CHOICES" section below.

Interest-Based Advertising. We work with third-party advertising companies and social media companies to help us advertise our business and to display ads for our Service. These companies may use cookies and similar technologies to collect information about you over time across our Site and other websites and services or your interaction with our emails, and use that information to serve ads that they think will interest you. You can learn more about your choices for limiting interest-based advertising in the "YOUR CHOICES" section below.

Customer Testimonials. We may display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name.

For Compliance, Fraud Prevention, and Safety. We may use personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) maintain the safety, security, and integrity of the Service, business, databases, and other technology assets; (b) protect our, your, or others' rights, privacy, safety or property (including by making and defending legal claims); (c) audit our internal processes for compliance with legal and contractual requirements and internal policies; (d) enforce the terms and conditions that govern the Service; and (e) prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

With Your Consent. We will disclose your personal information in accordance with your prior direction or, in some cases, we may specifically ask you for your consent to collect, use, or share your personal information, such as when required by law.

SHARING OF PERSONAL INFORMATION

In addition to the sharing described elsewhere in this Privacy Policy or at the point of collection, Viveture may share your personal information as follows:

Related Companies. We may share your personal information with our affiliates, subsidiaries, and other related companies.

Service Providers. We may share your personal information with third parties who perform services on our behalf that are necessary for the orderly operation of our business. For example, we work with service providers that help us perform website hosting, maintenance services, database management, analytics, payment processing, marketing, email marketing, customer relationship management, finances, and other purposes.

Advertising Partners. We may also share personal information with third parties who we partner with for advertising campaigns or that collect information about your activity on the Service for the purposes described in the "Interest-Based Advertising" section above.

Contest and Joint Marketing Partners. We may also share your personal information with other partners in order to provide you with content and other features through the Service, and such partners may send you promotional materials or otherwise contact you regarding products and services that they offer.

Professional Advisors. We may share personal information with persons, companies, or professional firms providing Viveture with advice and consulting in accounting, administrative, legal, tax, financial, debt collection, and other matters.

Law Enforcement, Government Authorities, and Private Parties. Under certain circumstances, we may be required to disclose personal information to law enforcement, government authorities, and other parties if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transaction Participants. We may disclose personal information to third parties in connection with any business transaction (or potential transaction) involving a merger, acquisition, sale of shares or assets, financing, consolidation, reorganization, divestiture, or dissolution of all or a portion of our business (including in connection with a bankruptcy or similar proceedings).

INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

Viveture is based in the United States, and we have service providers in the United States and potentially other countries. Your personal information may be collected, used, and stored in these countries or other locations outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country. By providing your personal information, where applicable law permits, you specifically and expressly consent to such transfer and processing and the collection, use, and disclosure set forth herein.

YOUR CHOICES

Review and Request Changes to Your Account Personal Information. If you have a Viveture account, you can log into your account to review, delete, and make changes to certain personal information stored in your account. If you need to make a change and are unable to do this through your account settings, please email us using the contact information at the end of this Privacy Policy.

Marketing Emails. You may opt-out of marketing-related emails by clicking the "unsubscribe" link at the bottom of the email or by contacting us as described below. You may still receive service-related communications, such as those relating to your account.

Text Messages. We may offer communications via text messages sent by Viveture or any of our service providers. To stop receiving text messages from us, reply STOP to any text message you receive from us, or send your request and mobile telephone number to the email address listed at the end of this Privacy Policy.

Cookies. Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser's settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Site and it may not work properly. For more information about cookies, visit www.allaboutcookies.org.

Analytics. We use Google Analytics to help us analyze how our Site is being accessed and used. To opt-out of Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on.

Advertising Choices. You can limit the use of your information for interest-based advertising by blocking third-party cookies in your browser settings, using browser plug-ins/extensions, or using your mobile device settings to limit the use of the advertising ID associated with your mobile device. You can also opt out of interest-based ads from companies participating in the following industry opt-out programs: the Network Advertising Initiative, the Digital Advertising Alliance, or the European Interactive Digital Advertising Alliance.

Many of the opt-out preferences described in this section must be set on each device or browser for which you want them to apply. Please note that some of the advertising companies we work with may not participate in the opt-out mechanisms described above, so even after opting-out, you may still receive interest-based advertisements from other companies.

Do Not Track. Some browsers may be configured to send "Do Not Track" signals to the online services that you visit. The Site currently does not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

CHILDREN'S PRIVACY

The Service is not intended for use by anyone under the age of 18, and we do not knowingly collect personal information from minors under 18.

SECURITY OF PERSONAL INFORMATION

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from the risks presented by unauthorized access or acquisition, we cannot guarantee the security of your personal information.

THIRD-PARTY WEBSITES AND SERVICES

The Service may contain links to other websites and online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third-party websites or online services, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites and online services you use.

NOTICE TO CALIFORNIA RESIDENTS (SHINE THE LIGHT LAW)

This section applies only to California residents. The California Consumer Privacy Act (CCPA) is a data protection law that ensures you have certain rights regarding the Personal Information we collect or maintain about you. Please note these rights are not absolute, and there may be cases when we decline your request as permitted by law.

Under California Civil Code sections 1798.83-1798.84, California residents who have an established business relationship with Viveture are entitled to ask us for a notice describing what categories of personal information we share with third parties for the third parties' direct marketing purposes. If you are a California resident and would like a copy of this notice, please submit your request to the email address listed at the end of this Privacy Policy with "Shine the Light" in the subject line.

In addition, you also have the following rights:

• Right of Access: you have the right to request that we disclose what Personal Information we have collected, used, and disclosed about you in the past 12 months.
• Right of Deletion: you have the right to request that we delete Personal Information collected or maintained by us, subject to certain exceptions.
• Right to Non-Discrimination: You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA.

When a business sells your personal information, you have a right to opt out of such a sale. Viveture does not sell, and in the preceding 12 months did not sell, California residents' personal information.

Authorized Agent

You can designate an authorized agent to make a request under the CCPA on your behalf if:

• The authorized agent is a natural person, or a business entity registered with the Secretary of State of California and the agent provides proof that you gave the agent signed permission to submit the request.
• You directly confirm with Viveture that you provided the authorized agent with permission to submit the request.

If you use an authorized agent to submit a request to exercise your right to know or your right to request deletion, please ensure that the authorized agent sends an email to: support@viveture.com with the subject line "California request to delete."

If you provide an authorized agent with power of attorney pursuant to Probate Code sections 4121 to 4130, it may not be necessary to perform these steps and we will respond to any request from such authorized agent in accordance with the CCPA.

NOTICE TO NEVADA RESIDENTS

Nevada Revised Statutes Chapter 603A allows Nevada residents to opt-out of the "sale" of certain types of personal information. If you are a Nevada resident who wishes to exercise your "sale" opt-out rights, you may submit a request to us using the contact information listed at the end of this Privacy Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements. After the expiration of the applicable retention periods, your personal information will be deleted.

Contact Us

If you have any questions, comments or concerns about our Privacy Policy, you may email us at: support@viveture.com. Please do not email any confidential, sensitive or personal information to this email. Additionally, if you have any questions, comments or concerns about our Privacy Policy, feel free to send correspondence to the following address:

Viveture, Inc. 3013 S Wolf RD STE 222, Westchester, IL 60154.